Privacy Policy

Order Cancellable app Privacy Policy

Order Cancellable "the App” provides order cancellation and reorder on customer facing side "the Service" to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

Personal Information the App Collects

When you install the App, we are automatically able to access certain types of information from your Shopify account:

  1. Your shop name and shop contact email, this is used to send email notification whenever a customer cancels their order
  2. Order Line Items details, such as the product ID, quantity, product tags, custom attributes for line item, we store this temporarily to facilitate the one-click reorder process by customer.
  3. Order details such as fulfillment status, creation date, tags, shipping method (eg: USPS, FedEx etc), the app uses these information to determine whether to allow customer to cancel an order or not.

Please refer to the Data Protection Agreement to see in detail what data is accessed, stored on the database, data retention period, these are strictly for app functionality purpose.

How Do We Use Your Personal Information?

We use the personal information we collect from you (your store name and contact email) and your orders data (no personal identifiable data is accessed, such as customer address) in order to provide the Service and to operate the App, and to troubleshoot customer support issues if needed, all the information collected is strictly used to perform the app functionality only.

Sharing Your Personal Information

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Your Rights If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:

Level 30, Menara Prestige, No.1, Jalan Pinang, 50450 Kuala Lumpur